It is unusual for our products to have faults due to the high-quality craftsmanship, however, Kensho Heirlooms warrants that the Products manufactured and sold by it will be free from defects in material and workmanship.
Kensho Heirlooms will repair any products proven to be faulty due to manufacturing within six (6) months after the date of purchase by the customer with proof of original sales receipt.
Warranty Detail
If the item in question is proven to be defective, Kensho Heirlooms will offer a repair or replacement of our choice depending on the fault. The outcome of the warranty is at the discretion of Kensho Heirlooms . This warranty does not cover damage or loss, kinks or change in color (tarnish), as a result of normal wear and tear nor will it cover mishandling or neglect from its wearer. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned. The warranty is void if external attempts of repair are made.
Repair Detail
Necklace chains and threads can be replaced without complete item replacement. Metal work repairs depend on the extent or location of the damage or issue, in this case, the item in question must be returned for evaluation.
*All gold-plated items require a new round of plating after repair.
Out of Warranty Repairs
If an item is broken outside of the six (6) months warranty period or the damage is not considered a fault, Kensho Heirlooms will do their best to supply an affordable and fair solution to repair the item in question. All costs associated with this type of repair will be borne by the customer.
Shipping Costs
Customers are responsible for all shipping costs.
Discontinued Item Sales
All sales on discontinued items are final and not eligible for return/repair or exchange.
