Kensho Heirlooms

At Kensho, we use Vermeil—a thick 2.5-micron layer of pure gold over 925 sterling silver. This gold layer is up to five times thicker than standard gold plating (typically around 0.5 microns), ensuring exceptional durability and lasting wear. Unlike many gold-plated pieces, we avoid chemicals for waterproofing; instead, our hypoallergenic metals naturally age and evolve over time, providing a safer experience for your skin. Sustainability is at our core, with recycled metals and handpicked natural gemstones in every piece. Solid gold options are available upon request. For inquiries, email us at info@kenshoheirlooms.com.

All our items are designed in London by our founder Mrigya Sharma. Our products are handcast by a small group of skilled artisans utilising a 5,500-year-old lost-wax technique. Each piece is crafted with intention and artistry to create an heirloom that serves as a companion on the path to inner discovery, echoing the unique experiences and insights of each wearer. Our dedication to craftsmanship ensures that each piece is a unique work of art, reflecting the expertise and passion of our artisans.

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Yes, our jewellery is hypoallergenic and suitable for sensitive skin. We use 925 sterling silver as the base metal for our Vermeil pieces, ensuring it is free from nickel and other common allergens. Our jewellery is designed to be gentle on the skin, making it a safe choice for those with sensitivities.

Our Client Team is available to assist you Monday through Friday, from 9 am to 6 pm. You can reach us via WhatsApp, email, or phone.

We strive to dispatch all orders placed before 3 pm on the same day. During peak periods, this may take a bit longer. You will receive tracking information as soon as your Modern Heirlooms are dispatched.

Typically, UK orders are delivered within approximately 2-4 days.

Regrettably, we are currently unable to cover the cost of returns. We strongly recommend contacting us via email at info@kenshoheirlooms.com before returning your item. For returns, we recommend using a tracked service.

Yes. International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country.

*** These charges must be paid by the recipient of the parcel.***  We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. Kensho Heirlooms will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance. International orders need to be return costs must be borne by the recipient of the parcel.

We offer worldwide shipping with rates calculated at checkout. We provide both standard economy (USPS) and expedited (UPS) shipping options for most countries. Should you encounter any issues with your delivery, please email us at info@kenshoheirlooms.com.

If your shipping address needs correction, please email us at info@kenshoheirlooms.com, and we will gladly make the necessary amendments.

We offer no-questions-asked returns. You can exchange or receive a refund for items returned within 14 days of delivery. To initiate a return, simply email us at info@kenshoheirlooms.com, and we'll assist you with the process.

All sales on discontinued items are final and not eligible for return or exchange.

You have a 14-day window from the date of delivery to initiate exchanges or refunds.

Absolutely, you can exchange for a piece of a different price. Simply email us at info@kenshoheirlooms.com to arrange your exchange.

Once your return reaches our studio and is checked by our team, we will initiate the refund process. While we anticipate a quicker turnaround, please allow up to 14 working days for the refunded amount to appear in your account.

It is unusual for our products to have faults due to the high-quality craftsmanship, however, Kensho Heirlooms warrants that the Products manufactured and sold by it will be free from defects in material and workmanship. In event of an anomaly, contact us immediately and we will discuss how best to return the item(s) so that we may assess the damage and fix or replace the defective item(s).

We offer refurbishment and repair services for your modern heirloom. Note: all gold-plated items require a new round of plating after repair. Visit our e-boutique to learn more about our services.

For guidance on reviving dull or tarnished jewelry, visit our Materials, Cleaning and Care page. Additionally, we offer refurbishment services to bring your pieces back to their original glory.

Unlike normal gold plating, our gold vermeil is plated in 2.5 microns of pure gold and is likely to last 5 times longer.

Gold Vermeil is the next best thing to solid gold, making it an excellent choice for jewellery. However, it’s important to note that it’s not waterproof. Unlike traditional gold-plated jewellery, we do not use any toxic chemicals to make our gold jewellery waterproof. Crafted with pure metals, our hypoallergenic pieces can tarnish with prolonged exposure to water or sweat. To maintain their beauty and prolong their lifespan, we recommend keeping your jewellery dry.