Frequently Asked Questions
Kensho's jewellery is distinguished by its unwavering commitment to quality and craftsmanship. We craft all our pieces in Vermeil, a gold plating standard with a thick layer of gold for a luxurious and enduring appearance. We use 925 silver as the base metal, unlike many gold-plated and gold-filled options that often rely on cheap and low quality metals like brass. This choice guarantees superior quality, longevity, and exceptional durability, making your heirloom last a lifetime. Our handmade pieces are renowned for their substantial feel, offering a weightier and more enduring presence compared to cheaper metal alternatives. This not only enhances the overall aesthetic but also reflects our commitment to crafting pieces that are built to withstand the test of time. By choosing Kensho, you support a small business with a focus on slow fashion, aligning with our vision of sustainable and timeless style.
Our pieces are adorned with carefully handpicked natural gemstones, chosen with meticulous attention to quality. Each gemstone has a distinct shape and color that adds a unique beauty and significance to every single piece.
All our items are designed in London by our founder Mrigya Sharma. Our products are handcast by a small group of skilled artisans utilising a 5,500-year-old lost-wax technique. Each piece is crafted with intention and artistry to create an heirloom that serves as a companion on the path to inner discovery, echoing the unique experiences and insights of each wearer. Our dedication to craftsmanship ensures that each piece is a unique work of art, reflecting the expertise and passion of our artisans.
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Crafted with intention, our modern heirlooms celebrate the imperfect and beautifully raw. All our jewellery is meticulously handmade by artisans in vermeil, utilising the ancient art of lost-wax casting. Each piece is thus unique and one-of-a-kind. We handpick all our gemstones for quality and authenticity.
We can create pieces in solid gold upon request. For product-specific details or additional inquiries, please contact us via email at info@kenshoheirlooms.com.
Our Client Team is available to assist you Monday through Friday, from 9 am to 6 pm. You can reach us via WhatsApp, email, or phone.
We strive to dispatch all orders placed before 3 pm on the same day. During peak periods, this may take a bit longer. You will receive tracking information as soon as your Modern Heirlooms are dispatched.
Typically, UK orders are delivered within approximately 2-4 days.
Regrettably, we are currently unable to cover the cost of returns. We strongly recommend contacting us via email at info@kenshoheirlooms.com before returning your item. For returns, we recommend using a tracked service.
Yes. International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country.
*** These charges must be paid by the recipient of the parcel.*** We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. Kensho Heirlooms will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance. International orders need to be return costs must be borne by the recipient of the parcel.
We offer worldwide shipping with rates calculated at checkout. We provide both standard economy (USPS) and expedited (UPS) shipping options for most countries. Should you encounter any issues with your delivery, please email us at info@kenshoheirlooms.com.
If your shipping address needs correction, please email us at info@kenshoheirlooms.com, and we will gladly make the necessary amendments.
We facilitate exchanges or refunds for items returned within 14 days of delivery. Please email us at info@kenshoheirlooms.com if you'd like to initiate a return.
All sales on discontinued items are final and not eligible for return or exchange.
You have a 14-day window from the date of delivery to initiate exchanges or refunds.
Absolutely, you can exchange for a piece of a different price. Simply email us at info@kenshoheirlooms.com to arrange your exchange.
Once your return reaches our studio and is checked by our team, we will initiate the refund process. While we anticipate a quicker turnaround, please allow up to 14 working days for the refunded amount to appear in your account.
It is unusual for our products to have faults due to the high-quality craftsmanship, however, Kensho Heirlooms warrants that the Products manufactured and sold by it will be free from defects in material and workmanship. In event of an anomaly, contact us immediately and we will discuss how best to return the item(s) so that we may assess the damage and fix or replace the defective item(s).
We offer refurbishment and repair services for your modern heirloom. Note: all gold-plated items require a new round of plating after repair. Visit our e-boutique to learn more about our services.
For guidance on reviving dull or tarnished jewelry, visit our Materials, Cleaning and Care page. Additionally, we offer refurbishment services to bring your pieces back to their original glory.
Unlike normal gold plating, our gold vermeil is plated in 2.5 microns of pure gold and is likely to last 5 times longer.
Gold Vermeil is the next best thing to solid gold, making it an excellent choice for jewellery. However, it’s important to note that it’s not waterproof. Unlike traditional gold-plated jewellery, we do not use any toxic chemicals to make our gold jewellery waterproof. Crafted with pure metals, our hypoallergenic pieces can tarnish with prolonged exposure to water or sweat. To maintain their beauty and prolong their lifespan, we recommend keeping your jewellery dry.
